Our Support team is happy to help you whenever you have questions about your FRITZ!Box product.

Do you have technical questions or need help with an AVM product? Contact our Support team.
Use our easy mail forms to send us all the necessary information. We'll respond to your email as quickly as possible.

AVM’s FRITZ!Box family of Internet access devices, the FRITZ!Box Fon WLAN 7270 and FRITZ!Box Fon WLAN 7390, are much more than simple routers. Backed by a five-year manufacturer’s warranty, these stylish, German-designed devices replace a clutter of electrical equipment in the home such as:

  • An ADSL2+ router, wireless access point and switch
  • An answering machine
  • Wireless telephone base station and handsets (with AVM’s FRITZ!Fon MT-F DECT handsets).

The FRITZ!Box is ideal for fast Web surfing, instant email and networked applications such as IPTV (Internet Protocol Television), Video-on-Demand and media streaming. Best of all, the FRITZ!Box is easy-to-use, with a Web interface that is intuitive for even the network novice.

The FRITZ!Box is much more than just a router. It is the digital hub of your networked home, bringing together Internet, telephony and IP television is a single device. If you want to get more out of your FRITZ!Box, check out the answers to the following Frequently Asked Questions about how to access some of the great capabilities that prove the FRITZ!Box is more than just another router.

FRITZ!Box FAQ's General
Q   How long is the Warranty?
The warranty is an industry leading 5 Years.
Q   Can the warranty be voided?
Yes, by hacking/making unsupported changes, if you do so this will be flagged & you’ll see a message to this affect at the top of “overview” page on the user interface. Warranty can also be voided if you open the unit or if it is struck by lightning.
Q   Is CLI supported?
No, as above any attempt to do so will be flagged, the only way of removing this is by completely recovering the device.
Q   Does Fritz!Box have a default username/password?
No, this is user defined on setup.
Q   Is the Fritz!Box simple to configure?
Yes, the Fritz!Box has an extensive wizard system for most features & many features are automated.
Q   Does the Fritz!Box have a contents page?
Yes, there is an alphabetical contents page that directly links to all Fritz!Box features, making it quick & easy to locate desired feature.
Q   Does the Fritz!Box have preset regional settings?
Yes. Please set it to Australia when you first configure your device.
Q   Does the Fritz!Box have preset provider profiles?
The initial release will have the Internode profile only, however future firmware will have other profiles to choose from a dropdown menu.
Q   Does the Fritz!Box have a help file system?
Yes, there are direct links to help files on all pages in GUI.
Q   Is the User Manual directly accessible from the GUI?
Q   Is status of active features displayed on the Overview page?
Yes, Information on all active features is shown here, there are also direct links for more detailed information, eg ADSL, LAN, WLAN, Telephony/VOIP, Network, USB, phone book, answering machine, fax, etc.
Q   Does the Fritz!Box have Power saving features?
Yes, the Fritz!Box has a variety of ECO/power saving features, eg you can choose to limit power or have certain functions schedule to turn off when not required.
Q   What is the power consumption of the Fritz!Box?
The 7270 is typically around 8W with maximum of 16W. The 7390 is typically around 11W with maximum of 22W.
Q   Does the Fritz!Box have logging?
Yes, there are individual logs for various features, e.g. Telephony, WLAN, USB, Internet.
Q   After updating firmware, is it necessary to reset to factory defaults then re-input all settings from       scratch?
No, with the Fritz!Box you can simply upgrade or retrieve settings which you saved prior to upgrade
Q   Does the Fritz!Box have an Energy Monitor that graphically displays statistics on hardware & many       features?
Yes, system, temperature, processor, memory usage, ADSL stat’s, wireless stat’s & many other features are graphically displayed.
Q   Can router activity & statistics, be emailed?
Yes, using the Push service.
Q   Is “Info Display” supported?
Yes, functions can be assigned to LED, eg you can set it to flash when an email arrives, when a new answering machine message is received, amongst a number of other possibilities.
Q   How do I set up and use Network-Attached Storage devices to my FRITZ!Box?

Using the SMB (Server Message Block) protocol, the FRITZ!Box allows any computer connected to its network to access a mass storage device, such as a flash drive or an external hard disk drive plugged into the FRITZ!Box with a USB cable. Using Windows, this USB storage device can be set up as a network drive, making it available for storing data locally through the "My Computer" workspace.

It’s easy to configure the USB mass storage device as Network Attached Storage (NAS) on the FRITZ!Box and to access it from a computer within your network.

  1. Install the current version of the firmware for your FRITZ!Box.
  2. Open the FRITZ!Box user interface.
  3. Select "Settings", then "Advanced Settings".
  4. Under "USB devices", choose "Mass Storage Devices" or "Storage (NAS)"
  5. Ensure the USB mass storage device is formatted with the, NTFS, FAT or FAT32 file system (contact the USB storage device manufacturer with questions about its file system format).
  6. Connect the USB mass storage device to the port for USB devices on the FRITZ!Box.

Illustration: Connecting USB mass storage device to FRITZ!Box

This makes it possible to access the USB mass storage device from within the FRITZ!Box network.

Q   How to access the USB mass storage device from different computers on your network?

Windows 7:

  1. Open the Windows Start Menu.
  2. In the entry field "Search programs and files", enter \\ and press the ENTER key.
  3. Illustration: SMB access of USB storage (Windows 7)

A new window will open and list all partitions of the connected USB storage as folders. By right-clicking a folder and selecting "Map Network Drive..." you can save the displayed partition.

NOTE: If password protection is enabled, the user name is ftpuser.

Windows Vista:

  1. Open the Windows Start Menu.
  2. In the entry field "Start Search", enter \\ and press the ENTER key.

A new window will open and list all partitions of the connected USB storage as folders. By right-clicking a folder and selecting "Map Network Drive..." the respective partition can be saved.

NOTE: If password protection is enabled, the user name is ftpuser.

Windows XP / 2000 / Server 2003:

  1. Open the Windows Start Menu and select "Run".
  2. In the entry field "Open", enter \\ and klick "OK".

A new window will open and list all partitions of the connected USB storage as folders. By right-clicking a folder and selecting "Map Network Drive..." the respective partition can be saved.

NOTE: If password protection is enabled, the user name is ftpuser.

Mac OS X:

  1. Open the Mac OS X Finder.
  2. Select "Go" and "Connect to Server...".
  3. In the entry field "Server Address", enter smb:// and click "Connect".

A window will open that displays all file shares on the computer.

NOTE: If password protection is enabled, the user name is ftpuser.

Linux and other operating systems

  1. Access the USB mass storage device of the FRITZ!Box by means of the SMB protocol and the host name ( or the IP address of the FRITZ!Box.

NOTE: Please contact the manufacturer of the operating system with any questions about how to access network file shares with SMB, If password protection is enabled, the user name is ftpuser.

Q   How do I use my FRITZ!Box as a Media Server for my DLNA television?

The FRITZ!Box contains an integrated media server that makes songs, photos and video files available on your home network. You can either save these files directly to FRITZ!Box’s integrated memory or make them available via a Network-Attached Storage device connected to the FRITZ!Box.

The FRITZ!Box’s built-in Media Server can also broadcast a digital file from your computer in a media format that displays on a DLNA-certified TV. DLNA (Digital Living Network Alliance) is a standard that allows devices to work together in the increasingly digital home.

  1. Firstly, you need a DLNA-certified television, a feature of most new flat-screen TVs.
  2. Next, plug the Network-Attached Storage drive containing digital media into your FRITZ!Box.
  3. In the FRITZ!Box user interface, select the “Home Network / USB Devices” menu and turn on the Media Server function. The Media Server will then automatically index connected drives.
  4. On your DNLA-certified television, the Media Server will appear as an input option, allowing you to select it and view indexed digital content on your television.
Q   Can my FRITZ!Box record voicemail messages and forward them to me as emails?

Yes. The FRITZ!Box contains an integrated answering machine with as many as five separate voice mailboxes. By selecting “Send messages by e-mail”, you can have a recorded message sent to your nominated email address as an audio file attached to the email. To check an answering machine when you’re at home, enter the following keypad sequences:

  • Answering machine 1 **600
  • Answering machine 2 **601
  • Answering machine 3 **602
  • Answering machine 4 **603
  • Answering machine 5 **604

The integrated answering machine is configured in the “Telephony / Telephony Devices” menu on the FRITZ!Box user interface. To set up your FRITZ!Box to forward incoming messages from a particular voice mailbox to your email address, enter your email address in the Telephony section. At setup, you also need to enter the address of your mail server and your password.

These commands control your FRITZ!Box answering machine via its DECT handset keypad:

  1. To play back messages

    If no messages have been recorded, you hear two short audio signals and return to the main menu.

    1    Play back messages
    3    Call back the caller of the message
    5    Delete message
    7    To previous message
    9    To next message
    0    Listen to “Play back messages” menu again
    #    Back to main menu

  2. Delete all messages
  3. Switch the answering machine on / off
  4. Record greetings
    1    Record greeting message
    2    Record announcement
    3    Record closing announcement
          Record and select
           1    Listen to all greetings/announcements of the selected type Select the desired recording by              pressing 2
           5    Delete greeting/announcement
           8    Record greeting/announcement > End recording by pressing 1
           0    Listen to “Record and Select” menu again
           #    Back to main menu
    0    Listen to “Record greetings” menu again
    #    Back to main menu
  5. Switch recording and directions mode on / off
    #    Listen to main menu again
FRITZ!Box FAQ's Internet
Q   Is IPv6 supported?
Yes, dual stack IPv6 is fully supported
Q   Does the Fritz!Box automatically manage the ADSL connection?
Yes, you don’t need to adjust the connect mode etc.
Q   Does the Fritz!Box fully support ADSL2+?
Yes, the Fritz!Box supports ADSL2+ speeds of up to 24Mbs.
Q   Does the Fritz!Box support 3G
Yes. We are still working on the compatibility list and will provide it at a later date.
Q   Is Failover supported?
Q   Does the Fritz!Box support other connection types like Fibre, cable etc?
Yes, these devices connected via LAN 1, as the 7390 has Gigabit LAN this is ideal for connecting to Fibre/NBN.
Q   Does the Fritz!Box support multiple PVC’s?
Yes, this is automated, no configuration is required.
Q   Does the Fritz!Box support IPTV/FetchTV?
Yes, this is fully automated for Internode, no configuration is required. Other provider configurations will be added at a later date.
Q   Do IPTV packets flood all LAN ports?
No, the Fritz!Box automatically detects which port to route packets, other ports are unaffected.
Q   Can you control external access from the LAN?
Yes, There is a standalone application (Fritz!DSL Protect) that you can configure to block external access for certain applications, eg MSN.
Q   Is DDNS supported?
Yes, there are number of pre-defined profiles, as well as support for user defined.
Q   Is VPN supported?
Yes, IPSEC only (8 tunnels)
Q   Is remote Access supported?
Q   Does the Fritz!Box have “Child Protection” feature?
Yes, Attached devices can be scheduled to turn on & off after a set period.
FRITZ!Box FAQ's Network
Q   Is Gigabit LAN supported?
The 7390 has 4 port Gigabit, the 7270 is 10/100 LAN.
Q   How many USB ports are there?
2 on the 7390 & 1 on the 7270.
Q   What can USB ports be used for?
Storage, printers etc.
Q   How much inbuilt memory is available?
512MB with the 7390 & 3.87MB with the 7270.
Q   Can a USB hub be used?
Q   Can you prioritize individual applications?
Q   Does the Fritz!Box have an inbuilt NAS?
Q   Can you secure access with a Password?
Q   Does the NAS have Media player Support?
Q   Is ftp access supported?
FRITZ!Box FAQ's Wireless
Q   Is dual band wireless (2.4GHz/5GHz) supported?
Yes, with the 7390 (simultaneous), the 7270 is selectable.
Q   Is Wireless security preconfigured?
Yes, key is displayed on the base of the router.
Q   IS WPS supported?
Yes, using the same key/pin displayed on the base of the router.
Q   Does the Fritz!Box support Guest Account?
Yes, Guest account can be configured with a different SSID & be scheduled to operate for a set period.
Q   Can wireless be scheduled to turn off & on?
Yes, wireless can be scheduled to turn off for set periods.
Q   Are wireless statistics graphically displayed?
Yes, this includes performance, available channels, sources of interference etc.
FRITZ!Box FAQ's Telephony
Q   How many telephony devices can be attached?
. Up to 6 DECT handsets
. Up to 2 Analog phones
. Up to 10 IP phones
. 1 MicroPBX
Q   Which codecs are supported with VOIP?
SIP, not Skype.
Q   How many SIP accounts can be registered?
Up to 20.
Q   How many simultaneous calls can be made?
Up to 5

Maximum simultaneous calls for each phone type

  • ISDN S0 bus: 2
  • FXS: 2
  • DECT Handsets: 3
  • IP Phones: 2 (External calls made from IP phones registered to the Fritz!Box count as 2 calls)

Q   Does the Fritz!Box have apps for iPhone & Android phones?
Yes, Apps’s are available for both, these convert your mobile into another handset, calls can be made/received in exactly the same way as other phones, you can also associate whatever numbers you like with these, also gives you access to phone book, messages & GUI.
Q   Does the Fritz!Box automatically manage VOIP?
Yes, this is fully automatic, no need to adjust codec order etc., however you can manually select low or high bandwidth options.
Q   What protocols are supported for the IP telephones connected to the Fritz!box?
Q   If I select a high bandwidth option what happens if my bandwidth drops?
The Fritz!Box will automatically fall back to a low bandwidth option if upload speed drops below 128Kbs.
Q   Is QOS (quality of service) supported for Telephony/VOIP?
Yes, for all phones by default.
Q   Is Fax reception supported?
Yes. Faxes are converted to .pdf and emailed as an attachment.
Q   What VoIP codecs does the Fritz!Box support?
G.722 (only with CatIQ Handsets), G.711u, G.711a, G.726, iLBC, Clearmode, G.729 in this order are supported. The SIP Provider must decide which one should be used. Otherwise you can change in GUI to "always best" (G.711 only), "always compressed" (G.726, G.729 and iLBC) or "automatic".
Q   Can numbers be individually assigned/routed?
Yes, you can assign individual numbers to all attached telephones, including PSTN, you can also stipulate whether calls can be made or received.
Q   Are dialling rules supported?
Q   Is PSTN Failover supported?
Yes, on provider failure.
Q   Can PSTN failover be disabled?
Yes, inbound calls can still be received
Q   Can you completely disable PSTN?
Q   Can calls be transferred between devices?
Q   Can you call between handsets internally?
Q   Can other DECT handsets be registered/paired?
Yes, as long as “GAP” protocol is supported, also has a helper feature for problematic models.
Q   Does the Fritz!Box have an inbuilt Answering Machine?
Yes, you can create up to 5 & assign different numbers to each.
Q   Is Fax reception supported?
Q   Does the Fritz!Box support Internet Radio, RSS Feeds, Podcasts & Emails?
Yes, all of these can be displayed on the Fritz!Fon MT-F handsets.
Q   Can you record your own answering machine messages?
Yes, you can record your own or use the default message.
Q   Is call diversion supported?
Q   Is pass through supported?
Yes, you can dial in to the Fritz!Box, enter a pin & dial out via number of your choosing, great for saving costs.
Q   Does the Fritz!Box have Phone book support?
Yes, you can create multiple phone books.
Q   Can the phone book be saved to file?
Q   Can you assign images to entries in Phone Book?
Yes, photo is then displayed on the Fritz!Fon MT-F handsets when a call is made/received via a particular number.
Q   Can Images be added to the Fritz!Fon MT-F screen?
Q   Does the Fritz!Fon MT-F handsets support High Definition?
Yes, with Equalizer.
Q   Is “Do Not Disturb” supported?
Yes, phones can be scheduled not to ring for set periods.